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SYSTRAN Desktop 7 FAQ

  1. Installation
  2. Activation and registration
  3. Other questions
  4. Interactive translator
  5. SYSTRAN Dictionary Manager
  6. SYSTRAN Toolbar for browsers
  7. SYSTRAN Toolbar for Microsoft Office
  8. SYSTRAN Quick File Translator
  9. SYSTRAN Translation Project Manager



My installation file is damaged or incomplete.

Description and example of the problem

What should I do if the installation file is damaged or incomplete, probably as the result of a download problem?

Explanation/Solution

Downloads of SYSTRAN products are handled by our online retailers, for America region and Nexway for EMEA and the other regions. Download problems are not uncommon due to noise on telephone lines and other technical issues; and Nexway are accustomed to dealing with this kind of thing and they should have no difficulty getting the software to you. They also offer a DVD backup that you can purchase if the download continues to give you problems. You may contact by filling a form on the online store or by calling one of these numbers:

  • office in US: ++1 952 253 1234
  • If you call from the US or Canada, you may also dial the free number +1 952 908 4150.

If you have purchased your product from Nexway online stores, you can contact them by filling a form on the online store or by calling the following number:

  • +33 1 44 82 49 00

How can I add more language pairs to the existing installation?

Description and example of the problem

I did not install all of the available language pairs when installing my product. How can I change this after the installation?

Explanation/Solution

  • Exit all SYSTRAN application including the SYSTRAN Desktop notification icon in the Windows taskbar notification area (right click on it and choose Exit).
  • Relaunch the installer by one of the following method:
    • Windows XP: Go to Control Panel > Add/Remove Programs > SYSTRAN Desktop 7 Windows Vista/7: Control Panel > Programs & Features > SYSTRAN Desktop 7
    • Double click on setup.exe in your original installation folder (CD, or unzipped downloaded archive)
  • Click on Modify and select the language pairs you want to use.

How can I install a second language pack?

Description and example of the problem

I have an existing installation of SYSTRAN Desktop 7 and bought new languages pairs. I received a new serial number corresponding to my new language pairs and optionally a new product download or DVD. How to install new languages pairs on my computer.

Explanation/Solution

To install the new language pairs you have to:

  • Add your new license serial number to your SYSTRAN Desktop installation. In any SYSTRAN application or plugin toolbar:
    • Open Options > Licenses
    • Add your new license
    • Activate it
  • Exit all SYSTRAN application including the SYSTRAN Desktop notification icon in the Windows taskbar notification area (right click on it and choose Exit).
  • If you only received a new serial number, you can modify SYSTRAN installation in the Windows Control Panel.
  • If you received a new DVD or download, you have to launch the installation from it.
    • Remark: The installation might start by upgrading your SYSTRAN Desktop product to the latest version. In this case, follow the product upgrade steps up to the end of the installation process and launch the installer again, the same way, to modify your installation.
  • The installer will prompt you to Modify or Remove SYSTRAN Desktop. Click on Modify and select your new language pairs then proceed to the end of the installation process.

I added a new license in License Wizard, but I do not see the new corresponding language pairs/applications.

Description and example of the problem

I want to add new language pairs to my current SYSTRAN installation. I added my new license in Options > License > Add New License - but the new language pairs do not show.

Explanation/Solution

You need to modify your installation. After adding the new license, relaunch your installer or launch Control Panel > Add/Modify Programs > SYSTRAN Desktop 7/Modify. Select and install the new language pairs.

Migrate from a non-genuine SYSTRAN version to a genuine SYSTRAN version.

Description and example of the problem

Installing a SYSTRAN Desktop version on an environment having a non-genuine SYSTRAN installation requires uninstall of the current software, the installation of the genuine product:

  • Exit all SYSTRAN application including the SYSTRAN Desktop notification icon in the Windows taskbar notification area (right click on it and choose Exit).
  • Uninstall the non-genuine SYSTRAN Desktop product.
    • Windows XP: Go to Start > Control Panel > Add or Remove Programs.
    • Windows Vista/7: Go to Start > Control Panel > Programs and Functionalities
    • Select SYSTRAN and click on Remove.
    • If 'Files in use' panel is opened, click on Ignore.
  • Restart your computer.
  • Perform the installation of the genuine SYSTRAN Desktop product.

Installer tries connecting to the internet.

Description and example of the problem

During the installation, my computer connects to Internet to download components.

Explanation/Solution

If you install your product from a downloaded package, the setup process might automatically connect to the internet to retrieve prerequisites from the Microsoft web site. This is a normal behavior because some Microsoft components are frequently not pre-installed on many computers and are downloaded only if they are needed.

Arabic text cannot be edited properly.

Description and example of the problem

When pasting an Arabic text in the SYSTRAN Toolbar, the text comes out with separate characters, and written from left to right.

Explanation/Solution

This is a Windows configuration issue. Go to Control Panel > Regional and Language Options > Languages > Supplemental language Support and check the box labeled "Install files for complex script and right-to-left languages".

Asian Characters do not display correctly.

Description and example of the problem

  • When translating with the Interactive Translator from English to Chinese, Japanese or Korean, I see black boxes in the translation output.
  • I don't see Asian characters in Word documents or HTML pages.

Explanation/Solution

This is a Windows configuration issue. Go to Control Panel > Regional and Language Options > Languages > Supplemental language Support and check the box labeled "Install files for East Asian languages".

Remark

Interactive Translator displays a warning message to encourage you to install support for these languages.

Translation of Excel files hang with Excel 2003.

Description and example of the problem

  • When translating Excel files inside Excel or with Quick File Translator, translation hangs, saying that "the SaveAs method of Workbook class failed".

Explanation/Solution

This is an Office 2003 configuration issue. The Microsoft "Compatibility Pack for the 2007 Office System" is installed on your computer but you didn’t upgrade Office 2003 to Service Pack 3. For more information from Microsoft see "Issues that occur if Office is not fully updated" at http://support.microsoft.com/kb/924074.

I forgot my SYSTRAN account username and/or password.

Description and example of the problem

  • I forgot my SYSTRAN account username and/or password: how can I retrieve it?

Explanation/Solution

Go to www.systran.net and look for the “Sign in” button. Click the “Forgot your password” link under the “Sign in” button.

Automatic activation fails.

Description and example of the problem

What should I do if I get the error message: "Cannot connect to the activation server"?

Explanation/Solution

To do automatic activation you will need a running connection to Internet. Allow (Unblock) SYSTRAN to access the Internet. Also, this could be caused by your antivirus software, a firewall or proxy server. Please contact your network administrator for assistance. You'll have to allow SYSTRAN (SystranToolbar.exe) to send and receive https requests during the internet activation. Alternatively, you can activate SYSTRAN via telephone or the Web. To do this, choose Activate manually in the activation dialog.

"Maximum number of activations" error.

Description and example of the problem

What should I do if I get the error activation not possible: "Maximum number of activations exceeded"?

Explanation/Solution

You can activate your software four times without contacting our Support team. After that, you will have to contact us specifying the reason for your reactivation. Please note that one license for a SYSTRAN Desktop product only allows one activated installation at the same time.

How can I force product activation?

Description and example of the problem

I chose to continue the trial period the last time I was prompted to activate, but now I wish to complete the licensing process. How can I do so?

Explanation/Solution

Click on Options > License > Activate and then chose manual or automatic activation.

Firewall Security Alert.

Description and example of the problem

When launching a SYSTRAN Desktop application for the first time, a security alert displays a warning that firewall has blocked the SYSTRAN program. Is there a risk? What should I do?

Explanation/Solution

There is no risk as the firewall detects that the SYSTRAN program is trying to communicate with the translation engines. Click on Unblock. The same warning will probably display the very first time you use each SYSTRAN program.

Can I get a discount for an upgrade?

Description and example of the problem

I have an older version of SYSTRAN Desktop, can I get a discount for an upgrade?

Explanation/Solution

If you would like to upgrade to our current release, version 7, you will receive a special discount depending of the version you have. If you would like more information, you can contact our sales department by phone at:

  • Europe : +33 (0)1 44 82 49 99 (de 9h00 à 18h00 CET)
  • USA : +1 858 457 1900 x443 (8:30am to 5:00pm PST)
  • or via email from /contact/sales.

I'd like to attach documents to a support request.

Description and example of the problem

I'd like to attach documents to the support form or send a file which is not translated correctly. How do I do this?

Explanation/Solution

After you completed the support form, you'll get an immediate automatic response email. Please reply to this email and attach your file to the reply.

Highlighting does not work in expanded Interactive Translator.

Description and example of the problem

I have activated not found words indicator in Options>Translation Options>Indicators but do not see any highlighting when translating unknown words in the SYSTRAN Interactive Translator.

Explanation/Solution

Use Options > Application settings > Interactive Translator > General settings (uncheck "Disable all highlighting") & Text highlighting (check "Highlight Not Found Words (NFWs)) to activate highlighting in Interactive Translator.

Remark

You can also use Toggle Settings > Disable All Highlighting menu in Interactive Translator to disable or enable all highlighting.

Global shortcuts not working on non-committed Japanese input.

Description and example of the problem

Perform the following steps:

  • Ensure that SYSTRAN Interactive Translator Notification icon is running:
    • Verify in Windows taskbar notification area that the small SYSTRAN Desktop icon is present.
    • If not, launch SYSTRAN Interactive Translator.
  • Open Wordpad.
  • Enter and select a sentence.
  • Press Ctrl+Shift+T.

An error message shows [Please select some text to translate].

Explanation/Solution

Problem occurs with Japanese IME or Natural Input methods, before the content is "committed". In this case, the copy function does not work.

Workaround

You must "commit" your IME/Natural input before using global shortcuts or context menus. Non-commited text is underlined: commit the text by pressing Enter.

How can I use my SYSTRAN v6 dictionaries?

Description and example of the problem

I have v6 dictionaries built with my previous v6 installation. How can I use those dictionaries in v7?

Explanation/Solution

To use v6 dictionaries in v7, you need to import these dictionaries. In SYSTRAN Dictionary Manager, use File > Import menu command.

  • v6 dictionaries are the ".dct" files located in the following hidden folder:
    • Windows XP: C:\Document and Settings\user_name\Application Data\SYSTRAN\7\UserDicts
    • Windows Vista/7: C:\Users\user_name\AppData\Roaming\SYSTRAN\7\UserDicts

Note that the import will fail if the installed v7 language pairs do not include the same language pairs of these v6 dictionaries. NOTE: user_name in the above paths refers to the folder which has the same name as the account name which you used to login to your computer.

Workaround

Alternately, you can export these dictionaries into textual format using SDM v6 and re-import them in SDM v7.

Remark

If you install SYSTRAN Desktop 7 on a computer containing a previous installation of SYSTRAN Desktop 6, the installation process will migrate your v6 user dictionaries automatically.

The SYSTRAN Toolbar does not show in Internet Explorer.

Description and example of the problem

After installing, the translate button is not visible on Internet Explorer. How do I access it?

Explanation/Solution

To fix this, go into Internet Explorer > Tools > Toolbars > * and uncheck the "Lock toolbars" menu item. or

  1. Go to Internet Explorer > Tools > Toolbars, and look for a SYSTRAN entry. If there is an entry and it is not checked, click on it to place a checkmark beside it; the toolbar should then appear. If there is a toolbar and it is already checked, click on it to remove the checkmark, then go to Tools > Toolbars again and click on it; the toolbar should then appear.
  2. Go to Tools > Internet Options and click on the Advanced tab. Make sure that the "Enable third-party browser extensions" checkbox is checked.

*For versions of Internet Explorer prior to v7, go to Internet Explorer > View > Toolbars.

Some parts of HTML pages do not get translated.

Description and example of the problem

When translating some web pages, parts of the page do not get translated.

Explanation/Solution

This can happen for the following reasons:

  • The text not translated is dynamically produced using JavaScript. JavaScript "output" cannot be translated.
  • The text is part of images. Images are not translated by SYSTRAN.
  • The text is part of a Flash animation. SYSTRAN cannot translate Flash content.

*For versions of Internet Explorer prior to v7, go to Internet Explorer > View > Toolbars.

Some links in translated pages do not work.

Description and example of the problem

After translating a webpage with option Fluid Navigation activated, an error message [The page cannot be displayed] occurs when trying to clicking on hyperlinks.

Explanation/Solution

This problem occurs when hyperlinks are implemented with JavaScript window.open function pointing to a relative URL. In those cases the fluid navigation function cannot work properly.

Workaround

Return to the non-translated page, follow the link to the page that could not be displayed, then translate that page.

Internet Explorer seems to open pages slowly.

Description and example of the problem

Since I have installed SYSTRAN, it seems that opening pages in Internet Explorer takes longer.

Explanation/Solution

If the language detection is activated, then for each page, a process tries to identify language on each page. Normally this process is very fast and cannot be detected, however in some configurations this might slow page loading.

Workaround

If you experience such a slowdown and do not need language detection to be activated, try deactivating the feature in Options > Application Settings > Internet Explorer Options.

Inconsistent translation between Translation Toolbar and translation within Office applications.

Description and example of the problem

When I translate a sentence using the keyboard Ctrl+Shift+T shortcut, I see a different translation in the Translation Status window than the one that I can paste into my application with Ctrl+V.

Explanation/Solution

When you copy a cell in Excel, the content of the cell is copied in the clipboard into several formats. Each format is translated independently. The format displayed in the Translation Status window is the "text" format, whereas the format copied in Excel is the "html" format. Normally the translation does not differ depending on the format, however some side-effects can occur.

Workaround

To copy the equivalent of the Translation Status output into the Excel cell, double-click on a cell and copy to the clipboard inside the edit field on the top of the screen.

The page layout is not preserved after translation.

Description and example of the problem

Translating a .doc, docx file, I see that the page layout is not preserved:

  • Text is wrapped whereas it was not wrapped in the source.
  • Text and image have been moved from one page to the other.
  • Words with bold face on same letters do not render correctly in the translation.

Translating a .ppt, pptx file, I see that the page layout is not preserved:

  • Boxes overlap.
  • Some text is displayed outside of the slide.

Explanation/Solution

  • Translated text does not necessarily have the same length as source text. Layout of document using manual positioning will be modified because of this.
  • Intra-word formatting cannot be preserved in the translation.

Workaround

There is no solution to this problem; however, the following tips can be used to reduce the problems:

  • In Microsoft Word, try not using any manual object/text positioning.
  • If translating from English to a "verbose" language like German, try reducing the font size in the output.

Microsoft Office Add-ins cannot be disabled.

Description and example of the problem

This problem exists for all plugins in Office applications: Word, Excel, Outlook and PowerPoint. In Microsoft Excel 2007, open Office Button > Excel Options > Add-Ins, select Manage: COM Add-ins and click Go, and try to disable SYSTRAN. An error message shows [The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed].

Explanation/Solution

The problem is caused by Windows Vista/7 security settings. Vista/7 does not allow the changing of any common registry settings without running in privileged administrator mode.

Workaround

Close Microsoft Excel or the other Office application.

  • Browse to the office application file:
    • Win 32: C:\Program Files\Microsoft Office\Office12\Excel.exe
    • Win 64: C:\Program Files (x86)\Microsoft Office\Office12\Excel.exe
  • Right-click on the file and click on Run as administrator.
  • Follow the standard steps to disable the Add-In.

Cannot translate some Microsoft Excel files.

Description and example of the problem

When trying to translate a Microsoft Excel spreadsheet, I observe the following SYSTRAN error: Unsupported File Format.

Explanation/Solution

The Excel document you are trying to translate is probably protected.

Workaround

Unprotect the spreadsheet and/or spreadsheet cells and try translating again, or copy/paste the content of the spreadsheet in a new spreadsheet if you cannot unprotect the spreadsheet.

Why does my translation in Outlook XP, 2003 open in a Word window?

Description and example of the problem

Translating an email in Outlook, I see the translation in a Word window.

Explanation/Solution

If your default editor in Outlook is Word, then your email is translated with SYSTRAN Toolbar for Word and does not respect SYSTRAN Toolbar for Outlook options.

Workaround

Change your default text editor in Outlook so that Microsoft Word is not used.

My Outlook freezes and is slow.

Description and example of the problem

After installing the SYSTRAN Toolbar for Word and the SYSTRAN Toolbar for Outlook, the Microsoft Office Word and Microsoft Office Outlook can freeze or/and be very slow.

Explanation/Solution

Workaround

To stabilize Outlook, do the following:

  • Open Microsoft Office Outlook.
  • Deactivate the SYSTRAN Toolbar for Outlook from View/Toolbars.
  • Close the SYSTRAN Desktop Icon in the Windows taskbar notification area.
  • Close Microsoft Office Outlook.
  • Open Microsoft Office Outlook, create a new mail and close it.
  • Activate the SYSTRAN Toolbar for Outlook from View/Toolbars.

Microsoft explains the problem in more detail on its Support Page here.

Outlook: Cannot display source message in my translation.

Description and example of the problem

I have activated Options > Application Settings > Office Toolbars > Toolbar for Outlook > Keep copy of original email, but the option does not work when translating an email in Outlook.

Explanation/Solution

If your default text editor in Outlook is Word, then your email is translated with SYSTRAN Toolbar for Word and does not respect all SYSTRAN Toolbar for Outlook options.

Workaround

Change your default text editor in Outlook so that Microsoft Word is not used.

Translate Microsoft Office documents with Microsoft Office 2010 Click-to-Run installed.

Description and example of the problem

I have Microsoft Office 2010 installed in Click-To-Run mode (only for Home & Student and Home & Business editions) and try to translate a .doc, .xls or .ppt file from a Windows folder by using the "Translate (SYSTRAN)" menu item. The translation fails with an error message. What can I do?

Explanation/Solution

Microsoft Click-To-Run technology disables the ability of programs like SYSTRAN Desktop to obtain external access to Office applications. Microsoft suggests removing your Office 2010 application and reinstalling the classical full download distribution to allow external programs to access Office applications. To do this, follow these steps:

  • Visit the site where you purchased Office 2010, and:
    • Sign in with the same Live ID that you used when you first purchased Office 2010.
    • Click the My Account link at the top of the home page to access your Office downloads.
    • Click the Download button for the suite that you purchased, and then click the Advanced Options link under the Download Now button.
    • There is a version of Office 2010 listed that is not Click-to-Run and that does not require an available Q: drive.
  • Download non Click-To-Run Office 2010 installation file.
  • Uninstall the Click-to-Run version of Office 2010 from Control Panel.
  • Install the downloaded non Click-To-Run Office 2010 using your purchased product key.

For more information from Microsoft, see http://support.microsoft.com/kb/278214.

STPM corpus viewer doubles the first string of my document.

Description and example of the problem

When importing some Office files in STPM, the first sentence of my document sometimes appears twice.

Explanation/Solution

The first string is the document title stored in document properties - that is by default the first sentence of the document. STPM not only translates the document content but also the document properties. Edit the title of the document in File > Properties menu.

STPM corpus viewer shows some sentences that are not part of my document.

Description and example of the problem

When importing some Office files in STPM, I see some additional strings like [Click to edit Master title style] or [<footer>] in the Corpus Viewer.

Explanation/Solution

Those strings belong to the meta-data stored in your document, for instance the slide mask definition – they will not be translated, so you can disregard them.

Import of Microsoft Office documents in STPM without corresponding Microsoft Office installed.

Description and example of the problem

I do not have Microsoft Word installed and try to import a .doc file in STPM. The import fails with the following error message: [Error converting file]. What can I do?

Explanation/Solution

You cannot import Microsoft Office documents in STPM without the corresponding Microsoft application installed.

Import of Microsoft Office documents in STPM with Microsoft Office 2010 Click-to-Run installed.

Description and example of the problem

I have Microsoft Office 2010 installed in Click-To-Run mode (only for Home & Student and Home & Business editions) and try to import a .doc file in STPM. The import fails with an error message. What can I do?

Explanation/Solution

Microsoft Click-To-Run technology disables the ability of programs like SYSTRAN Desktop to obtain external access to Office applications. Microsoft suggests removing your Office 2010 application and reinstalling the classical full download distribution to allow external programs to access Office applications. To do this, follow these steps:

  • Visit the site where you purchased Office 2010, and:
    • Sign in with the same Live ID that you used when you first purchased Office 2010.
    • Click the My Account link at the top of the home page to access your Office downloads.
    • Click the Download button for the suite that you purchased, and then click the Advanced Options link under the Download Now button.
    • There is a version of Office 2010 listed that is not Click-to-Run and that does not require an available Q: drive.
  • Download non Click-To-Run Office 2010 installation file.
  • Uninstall the Click-to-Run version of Office 2010 from Control Panel.
  • Install the downloaded non Click-To-Run Office 2010 using your purchased product key.

For more information from Microsoft, see http://support.microsoft.com/kb/982431.

Ctrl+A does not work in STPM.

Description and example of the problem

In STPM, I try to select my whole document using Ctrl+A but it does not work.

Explanation/Solution

This behavior is by design. You can only select content within a single paragraph at one time.

Cannot preview some pages in "side-by-side" mode from STPM.

Description and example of the problem

Some pages do not show when previewed from STPM in "side-by-side" mode.

Explanation/Solution

These pages might contain some JavaScript code which blocks them from being included in frames that are used to display the side-by-side.

Workaround

Try disabling JavaScript in the browser.

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