CLAAS

How to deliver the best user experience to each customer?

Claas - Olaf Rehders

« The performance of our aftersales service is largely improved as each collaborator is now able to communicate with one single voice in so many different languages. »

Olaf Rehders, E-business Project Manager at CLAAS

The challenge

In its global business, CLAAS wants to offer a customer service in a language its clients understand and ensures they have a consistently excellent experience whatever their point of contact with the organization.

Per poter fornire il miglior servizio possibile ad ogni cliente nel mondo, CLAAS ha dovuto trovare la soluzione giusta per localizzare efficientemente la propria communicazione e documentazione in diverse lingue, garantendo allo stesso tempo la protezione della privacy di ogni singolo cliente.

Vantaggi

Benefits to use SYSTRAN

Multilingual communication with one voice

Real time translation

Protection of confidential information

Reduction in customer requests processing time

Integration into company IT system

Empowered aftersales team

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